Varsity Towers Home > Terms and Conditions
 

Varsity Towers Terms & Conditions
"Intelligent Student Living"

Varsity Towers' rules, regulations, body corporate by-laws, website terms of use and the general terms & conditions (combined referred to as "Varsity Towers Terms & Conditions") are divided into the five sections as stated below.
 
The Varsity Towers Terms & Conditions are binding for VT Management Pty Ltd (ABN 93 117 874 245, ACN 117 874 245), trading as ‘Varsity Towers’ or ‘VT’ and any person or legal entity that deals with VT Management Pty Ltd based upon the Varsity Towers Terms & Conditions. 

WEBSITE SPECIFIC TERMS OF USE

(A) Information
VT Management Pty Ltd makes its best efforts to ensure that the information available on its website is accurate. However, VT Management Pty Ltd cannot and does not guarantee that the site is free from errors or faults.
 
(B) Liability
VT Management Pty Ltd does not accept liability for any errors or omissions and reserves the right to change information published on the website at any time.
 
(C) Indemnity
 
VT Management Pty Ltd does not accept liability for any indirect or consequential loss arising out of the use of or connected with its website or for any products or services purchased from its website.
 
(D) Third party links
As a convenience to you, VT Management Pty Ltd may provide links to web sites operated by entities other than VT Management Pty Ltd ("Linked Sites"). The Linked Sites are not under the control of VT Management Pty Ltd . If you use a Linked Site, you will leave the VT Management Pty Ltd web site. If you decide to visit any Linked Sites, you do so at your own risk and it is your responsibility to take all protective measures to guard against viruses or other destructive elements and understand the privacy policies of the Linked Sites. VT Management Pty Ltd makes no warranty or representation regarding, and does not endorse or is responsible for, any Linked Site or the information appearing thereon or any of the products or services described thereon. Links to Linked Sites do not imply that VT Management Pty Ltd sponsors, endorses, is affiliated or associated with, or is legally authorized to use any trademark, trade name, logo or copyright symbol displayed in or accessible through the links, or that any Linked Site is authorized to use any trademark, trade name, logo or copyright symbol of VT Management Pty Ltd.
 
(E) Payment
You must be at least 18 years of age to book and/or order products or services on varsitytowers.com.au.

BOOKING TERMS & CONDITIONS

1) Definition of short and trimester (long term) stays
(A) Daily, weekly, monthly bookings are considered as short term stays ("Short Term Stays").
(B) Bookings of a minimum of 15 weeks are considered as trimester stays ("Trimester Stays").
 
2) Currency
All prices quoted in communications are in Australian Dollars (AUD).
 
3) Acceptance of application
It is at the Manager’s discretion to offer a room for rent to any tenant who completes an approved application form and pays the required money by the due date. No room guarantees are made until a email confirmation has been sent by VT Management Pty Ltd. The applicant will be informed in writing by email whether or not the application has been successful within seven (7) business days.
 
4) Reservation deposit
No booking will be accepted without receiving the full deposit as specified below.
 
(A) Short term stays require a non-refundable deposit equivalent to one night’s accommodation. Upon check-in, the deposit will be allocated towards the total room charge.
 
(B) Trimester stays require to pay a deposit of a total of six (6) weeks in order to make a reservation. This deposit is split into a refundable and a non-refundable deposit.
  • A non-refundable deposit is equivalent to four (4) weeks rent. Upon check-in, this deposit will be allocated towards the room bond as outlined in item 5B (Room security & bond).
  • In addition to the non-refundable deposit, trimester stays are required to pay a refundable deposit equivalent to two (2) weeks rent. Upon check-in, this deposit will be allocated towards your rent as outlined in item 5B (Room security & bond).
5) Room security & bond
The following room security deposit is required upon check-in:
 
(A) Short Term Stays are required to provide valid credit card details. Outstanding costs (including but not limited to outstanding room charges, excessive cleaning costs, replacements, repairs and damages) will be automatically charged to this card if not paid for upon departure.
 
(B) Trimester Stays require a bond equivalent to four (4) weeks rent. The non-refundable deposit that was paid upon reservation will be allocated towards the bond. All bonds will be sent to and held by the Residential Tenancies Authority (see www.rta.qld.gov.au). Upon check-out, bonds will be refunded by the Residential Tenancies Authorities if all outstanding monies are paid up and any room replacements, repairs and damages and/or cleaning costs have been paid for in full. The tenant cannot use the bond to pay rent or room charge costs.  Upon check-in, tenants are required to pay at least two (2) weeks rent. The refundable deposit that was paid upon reservation will be allocated towards the rent.
 
6) Refunds
Any cancellations of Short Term Stay and Trimester Stay bookings may result in the deposit being forfeited. Monies paid in excess of the deposit will be refunded by bank cheque. 3rd party fees (including but not limited to credit card fees & bank fees) will be deducted from the refund.

ARRIVAL TERMS & CONDITIONS

1) Identification upon arrival
All residents staying at Varsity Towers are required to provide the following sources of identification:
 
1.1) Short Term Stays
All Short Term Stays are required to provide the following information:
 
Identification needed:
  • Valid credit card; and
One of the following:
  • Current passport
  • Current Australian Proof of Age card
  • Current Australian Driver's Licence
1.2) Trimester Stays - Agent bookings
 
Explanation / applies to:
 
Residents that have booked by a recognized agent. Current agents are:
  • Arcadia 
  • Australearn 
  • CIS 
  • Study Australia
Identification needed:
  • Current passport
1.3) Trimester Stays - Direct bookings (current Bond University students)
 
Explanation / applies to:
 
Residents that:
  • book directly with Varsity Towers or through an agent other than Arcadia, Australearn, CIS or Study Australia;
  • are enrolled with Bond University or Bond University Language Institute (BUELI) for the upcoming trimester; 
  • have been studying at Bond University or BUELI for at least 1 trimester prior to moving to Varsity Towers; and 
  • possess a current Bond University identification card.
Identification needed:
  • Current Bond University or BUELI identification card; and
One of the following:
  • Current passport 
  • Current Australian Proof of Age card 
  • Current Australian Driver’s Licence
1.4) Trimester Stays - Direct bookings (new Bond University students)
 
Explanation / applies to:
 
Residents that: 
  • book directly with Varsity Towers or through an agent other than Arcadia, Australearn, CIS or Study Australia;
  • are enrolled with Bond University or Bond University Language Institute (BUELI) for the upcoming trimester; 
  • have not been studying at Bond University or BUELI for at least 1 trimester prior to moving to Varsity Towers.
Identification needed:
  • Confirmation of enrolment from Bond University or BUELI; and
Two of the following:
  • Current passport 
  • Current Australian Proof of Age card
  • Current Australian Driver’s Licence
  • Airplane ticket, bank or credit card
1.5) Trimester Stays - Direct bookings (Griffith University, Central Queensland University, Southern Cross University)
 
Explanation / applies to:
 
Residents that:
  • book directly with Varsity Towers or through an agent other than Arcadia, Australearn, CIS or Study Australia; 
  • are currently enrolled as an on-campus student with Griffith University, Central Queensland University, Southern Cross University students; and 
  • will remain enrolled at university for at least 1 more semester/trimester prior to moving to Varsity Towers.
Identification needed:
  • Confirmation of enrolment; or 
    University student identification card
Two of the following:
  • Current passport 
  • Current Australian Proof of Age card 
  • Current Australian Driver’s Licence 
  •  Airplane ticket, bank or credit card
1.6) Trimester Stays - Direct bookings (non-Bond University , Griffith University, Central Queensland University or Southern Cross University students)
 
Explanation / applies to:
Residents that:
  • book directly with Varsity Towers or through an agent other than Arcadia, Australearn, CIS or Study Australia; 
  • are not enrolled as an on-campus student with any of above Australian universities.
Identification needed:
  • Current passport (60 pts) *
  • Current Australian Proof of Age card (60 pts) *
  • Current Australian Driver’s Licence (60 pts) *
  • Tenancy history ledger (20 pts)
  • Previous tenancy agreement (20 pts)
  • Previous four rent receipts (20pts)
  • Rental Bond receipt (20 pts)
  • Pay advice (15 pts)
  • Australian motor vehicle registration (15 pts)
  • Telephone account (10 pts)
  • Electricity account (10 pts)
  • Gas account (10 pts)
  • Bank or credit card statements (10 pts)
  • Bank or credit card (10 pts)
  • Pension card (10 pts)
  • Health care card (10 pts)
  • Medicare card (10 pts)
  • Birth certificate (10 pts)
2) After office hours arrivals
Short Term Stays must provide valid credit card details for security and pre-pay the total room cost for the entire stay in order to be able to check-in after office hours.
 
There are two different check-in procedures for Trimester Stays:
 
(A) Check-in during «Bond O-week» period (1 week prior «Bond O-week», during «Bond O-week» and 1 week after «Bond O-week»):
 
(a) Varsity Towers offers three check-in times per day between Monday and Friday (except on public holidays): 10am 1pm 4pm
 
(b) Arrivals outside above check-in sessions will not be catered for. It is strongly suggested to arrive 10 to 15 minutes prior to the above check-in times. Anyone arriving past the start of the check-in session will have to wait until the next session.
 
(c) Arrivals past 4pm will have to wait until the next morning. Arrivals after 4pm on Friday afternoon will have to wait until the following Monday morning to be able to check in. VT Management does not cater for individual check-ins on the weekend.
 
(d) Agents and group booking organizers are encouraged to contact VT Management in order to organize individual check-in sessions.
 
(B) Check-in outside «Bond O-week» period (1 week prior «Bond O-week», during «Bond O-week» and 1 week after «Bond O-week»):
 
(a) Trimester Stay arrivals outside Bond O-week are required to arrive during office hours (refer to Varsity towers special terms & conditions of residential services agreement item 2 - Office hours).
 
(b) Upon request, VT Management may extend the check-in hours to 8pm from Monday to Friday. However, such after hours arrivals will attract a $65 fee per person. Requests for after office hours arrivals must be made seven (7) days prior to the arrival.
 
(c) VT Management does not cater for arrivals between 8pm and 9am from Monday to Friday, on weekends (Saturday & Sunday) or on public holidays.
 

VARSITY TOWERS' SPECIAL TERMS & CONDITIONS OF LIVING AT VARSITY TOWERS

Condition of living at Varsity Towers
 
Varsity Towers is student accommodation only. Residents must be enrolled as a student or affiliated with a school.
 
1) Reception
 
The reception is located in the centre of the building on the first level. The reception hours are outlined in item 2 (Office hours). Contact details are as following:
 
Physical Address: Varsity Towers, Reception, Level 1, 25 Lake Orr Drive, Robina, QLD, 4226, Australia
Mailing Address: Varsity Towers, Reception, Locked Bag, 1010, Robina, QLD, 4226, Australia
Phone: +61 7 5554 1100
Facsimile: +61 7 5554 1200
 
2) Office hours
 
Office hours are from Monday to Friday, 9am to 5pm. The office is closed on Saturdays, Sundays and on public holidays.
 
Office hours may be changed on occasion. VT Management Pty Ltd aims to communicate such individual changes early in advance by putting up signs on prominent places within the building. In special circumstances, VT Management Pty Ltd may change the office hours without prior notice.
 
2.1) More than one (1) person residing on premises
 
All residents or guests residing on premises must be known to VT Management Pty Ltd.
 
No surcharges apply if there is more than one (1) person residing in a Short Term Stay room. For each type of room there are restrictions in regards to number of people who can stay in a short term room:
  • (A) Studio rooms: two (2) people
  • (B) Twin rooms: two (2) people
  • (C) 2 bedroom apartments: three (3) people
The number of people allowed to reside in Trimester Stay rooms is different to short term accommodation. Following numbers apply for trimester stays:
  • (A) Studio rooms: one (1) person
  • (B) Studio Plus rooms: one (1) person
  • (C) 1 bedroom apartments: two (2) people
  • (D) 2 bedroom apartments: two (2) people
  • (F) 3 bedroom apartments: three (3) people
In special circumstances, VT Management Pty Ltd may allow an additional person to stay on premises. A surcharge of ten (10) percent per additional person will apply. Requests for an additional person must be made prior to this person moving into the premises. If the request is granted, this person is required to sign a lease with VT Management Pty Ltd.
 
Any person residing on the premises without the knowledge of VT Management Pty Ltd will be evicted from the premises with immediate effect. Re-entry will be refused and the contract with the tenant/guest will be terminated.
 
2.2) Subletting
 
Subletting is not permitted without the written authority of VT Management Pty Ltd and/or the owner of the premises.
 
3) Charge accounts at Varsity Towers
 
There are two (2) accounts set up for each resident:
  • (A) Rent Account: This account must remain two (2) weeks in advance at all times as per the lease agreement.
  • (B) Room Charge Account: This account is for additional charges other than rent. This account must be paid to a zero balance two (2) days prior to the end of each calendar month or penalties will be imposed.
4) Paying rent & room charges by credit card
 
Tenants paying by credit card must have the credit facility of enough credit at all times. The following credit card charges apply on the total amount:
  • (A) American Express attracts a 4.12 percent surcharge
  • (B) Dinners attracts a 4.12 percent surcharge
  • (C) Mastercard attracts a 2.57 percent surcharge
  • (D) VISA card attracts a 2.57 percent surcharge
5) Short Term Stays payment deadlines
  • (A) Booking deposit: Must be paid in full upon reservation. See Booking terms & conditions, item 4A - Reservation deposit.
  • (B) Room security: Must be provided upon check-in. See Booking terms & conditions, item 5A - Room security & bond.
  • (C) Rent: Must be paid in full upfront upon check-in.
  • (D) Room charges: Must be paid in full two (2) days prior to the end of the month or upon check-out (whichever comes first).
6) Trimester Stays payment deadlines
  • (A) Romm security deposit: Must be paid in full upon reservation. See Booking terms & conditions, item 4B - Reservation deposit.
  • (B) Room security bond: The non-refundable booking deposit equivalent to four (4) weeks rent will be automatically converted into a bond upon check-in. See Booking terms & conditions, item 5B - Reservation deposit.
  • (C) Rent: The refundable booking deposit equivalent to two (2) weeks rent will count towards the rent upon check-in. See Booking terms & conditions, item 5B - Reservation deposit. The rent account must remain at least fourteen (14) days in credit at all times.
  • (D) Room charges: Must be paid in full two (2) days prior to the end of each calendar month.
7) Failing to meet payment deadlines
 
It is the tenant’s responsibility to ensure that all payment deadlines are met. Following actions may be taken if the tenant fails to comply with the payment deadlines as outlined in item 11 and 17:
  • (A) Booking deposit: Room will not be reserved until payment has been made.
  • (B) Room security deposit: Keys will not be handed out if room security deposit has not been provided.
  • (C) Rent: Failing to keep the rental account at least fourteen (14) days in credit will result in a breach notice and this may ultimately result in the cancellation of the rental agreement.
  • (D) Room charges: An administrative fee of $25 per week for late payments will apply. Room charge capabilities will be disabled and may not be reinstated. Failure to pay outstanding room charges will result in all ancillary services being disabled.
    All outstanding room charges after checking out will be charged to the credit card on file.
8) Contents Insurance
 
It is the tenant’s responsibility to lock their apartment. VT Management Pty Ltd is not accountable for the theft of or damage to tenants’ personal possessions.
 
If the lessor does have insurance cover, the tenant must not do or allow anything to be done that would invalidate any insurance policy for the premises or increase the premium of the policy. If the tenant does accidental damage to the property and the lessor wishes to claim on his insurance policy the lessor may ask the tenant to pay the "excess" on the policy.
 
"IT IS THE TENANTS RESPONSIBILITY TO INSURE THEIR OWN PROPERTY & POSSESSIONS BY WAY OF PERSONAL CONTENTS INSURANCE. We VT Management Pty Ltd advise that you (the tenant) attend to this as soon as possible."
 
9) Damage or Loss of Property
 
A complete list of all room inclusions and a condition report of the room will be provided upon arrival. It is the tenant’s responsibility to check off the list and return it within seventy two (72) hours highlighting any discrepancies.
 
By not returning the room inclusion list and the condition report within the seventy two (72) hours, the tenant will be responsible for all un-recorded maintenance and missing room inventory items.
 
All room inclusion inventory items are available for purchase at the reception of Varsity Towers. Broken or lost items should be ordered and paid for a minimum of three (3) days prior to check-out. Any item(s) not replaced upon check out will attract a $25 room restocking fee added on top of the cost of the replacement item. Room replacement items not matching the original inventory will not be accepted.
 
It is the responsibility of the tenant to replace light bulbs and batteries in their room.
 
All use of equipment and items in the room including but not limited to the air-conditioner, hot plates, showers, taps and all electrical items are the sole risk of the user and as such VT Management Pty Ltd may not be held responsible for any damage to any property or mental or physical injuries to people resulting from equipment/item errors or accidents that are beyond the control of VT Management Pty Ltd.
 
All use of equipment, products and services in the common area of Varsity Towers including but not limited to the 360 Bar, VStore, laundry or elevators are the sole risk of the user and as such VT Management Pty Ltd may not be held responsible for any damage to any property or mental or physical injuries to people resulting from errors or accidents that are beyond the control of VT Management Pty Ltd.
 
10) Car parking
 
Limited undercover car parking is available at Varsity Towers. Off-street car parking is also available to residents of Varsity Towers.
All residents are required to display a current Varsity Towers “resident parking permit” on their vehicle. The permit can be purchased from reception located on level 1. The permit must be affixed to the bottom right hand side of the windscreen. Any vehicles not displaying a current “resident parking permit” may be towed at the vehicle owner’s expense.
 
Access to the undercover car park is allocated by VT Management Pty Ltd during “O week” of each semester. Vehicles that have access to undercover parking must display their "inside parking permit" at all times. The permit must be clearly visible including all dates from the outside of the vehicle. Any vehicles parked in the undercover car park not displaying a current "inside parking permit" may be towed at the vehicle owner’s expense.
 
All vehicles must be parked in the marked parking bays only. Vehicles parked outside of these marked parking bays, including vehicles parked on specifically marked yellow lines, may be towed at the vehicle owner’s expense.
 
All vehicles parked at Varsity Towers must be roadworthy and display a current registration sticker. Any unregistered vehicles, un-roadworthy or potentially hazardous vehicles may be towed at the vehicle owner’s expense.
 
All vehicles parked at Varsity Towers do so at the owner’s risk. VT Management Pty Ltd is not liable for the theft of, or any damage to vehicles.
 
11) Bicycles
 
Bicycles must be left in the car park at the dedicated bike racks and must not be brought into the building and/or the room. Bicycles are not permitted to be locked to the outside of the building. Bicycles left outside the dedicated bike racks may be removed at the bicycle owner's expense.
 
All bicycles left at Varsity Towers do so at the owner’s risk. VT Management Pty Ltd is not accountable for the theft of or any damage to bicycles in the car park or on any other Varsity Towers property.
 
12) Motor bikes
 
Motor bikes must not be brought into the building and/or the room.
 
Motor bikes of residents can be parked either in the north car park next to the bike racks or in the south car park on the far south side at the car washing bay.
 
Motor bikes that are parked in the car park must be registered to reception in order to gain car park access. Motor bikes of visitors or residents who have not register their motor bikes with reception can be parked outside Varsity Towers' building in the dedicated car parking areas.
 
Motor bikes parked outside these car parking areas, including motor bikes parked on specifically marked "no parking" areas, may be towed away at the expense of the motor bike's owner.
 
Motor bikes parked at Varsity Towers must be roadworthy and registered. Any unregistered, non-roadworthy or potentially hazardous motor bikes may be towed away at the expense of the motor bike's owner.
 
All motor bikes parked at Varsity Towers do so at the owner’s risk. VT Management Pty Ltd is not accountable for the theft of or any damage to cars in the car park or on any other Varsity Towers property.
 
13) Smoking
 
Varsity Towers is a non smoking building and as such smoking in any part of the building, including rooms and public areas, is strictly prohibited.
 
Public areas include but are not limited to all corridors, the bar, the reception area, the entry foyer, emergency exit stairs, pool area and the car park. Anyone found breaching this rule will be fined a minimum penalty of $150 per occurrence. Continuously breaching this rule will lead to the eviction from the building.
 
Tenants will be charged up to $500 for room laundering if smoking is evident.
 
14) Fire alarms
 
Residents who cause a fire alarm are responsible for costs incurred in the event the Queensland Fire & Rescue Service are called due to a fire alarm.
 
Residents are responsible for the behaviour and actions of their guests and as such they are responsible for any costs incurred in the event Queensland Fire & Rescue Service are called due to a fire alarm caused by their guests.
 
15) Room Inspections
 
Inspections of your room will be conducted as per the Residential Tenancies and Rooming Accommodation Act 2008. Tenants will be given written notice of all inspection. VT Management will adhere to minimum notice times as required by the rules and regulations set by the Residential Tenancies Authority.
 
If VT Management Pty Ltd is unsatisfied with the general cleanliness of your room, or if excessive damage to the property has been made, a breach notice will be issued and your tenancy may be terminated.
 
16) Guests
 
Tenants are responsible for the conduct and actions of their guests. Tenants must ensure their guests do not interfere with the reasonable peace, comfort or privacy of other residents. Tenants/residents must ensure their guests are aware of the house rules for these premises.
 
Management reserves the right to evict any guests that are acting in a disorderly manner.
 
Guests can use the intercom located beside the building entrance to contact tenants’ rooms. Tenants must meet their guests at the entrance and bring them up to their room.
 
17) Quiet Policy
 
All tenants are asked to consider others and are requested to quiet down nightly from 10pm.
 
From 10pm, all balcony doors must be closed.
 
In the case of any noise complaints where security is called to your room a $65 penalty charge will be automatically billed to the tenant’s room and a breach notice will be issued. Continuous noise complaints may result in the tenancy agreement being cancelled.
 
18) Rubbish
 
It is the tenants’ responsibility to remove the rubbish from their room regularly. Garbage bins are located in the north lock up garage/car park and a garbage chute is also located on each floor next to the elevator on the far northern end of the building near room 21.
 
Rubbish is not to be left outside the door or any other common property areas. Anyone found breaching this rule will be fined a minimum penalty of $100 per occurrence.
 
Depositing rubbish in any fire exit will result in a fine of $1800 as per the Queensland fire regulations.
 
19) Ants & Insects
 
Insects are part of sub Tropical Queensland. Therefore we advise you to avoid leaving any food matter uncovered.
 
20) Room keys, elevator tags & car park access tags
 
Misuse of the key or the proximity card that jeopardizes the security of the building and the tenants is a breach of your tenancy agreement. Tenants are fully responsible and liable for any direct and indirect or consequential loss, damage or injuries caused through the misuse of their key and/or proximity card.
 
Proximity card (which provides access to the elevator and the car park) replacements during the tenancy can be ordered at a cost of $100 per proximity card.
 
21) Change of room locks
 
VT Management Pty Ltd strongly advises tenants to replace their door locks immediately if the room key has been lost or stolen. Tenants are able to temporarily sign out a second room key if they have lost their key. After 48 hours of signing out a temporary key, VT Management Pty Ltd will automatically organize the door locks to be replaced without additional notice at the tenant’s cost if the original key has not been found and the temporary key has not been returned to reception.
 
Room locks will be replaced within 48 hours of departure if the tenant does not hand back all keys upon departure.
 
A door lock change during office hours attracts a charge of $250. This cost includes a new key and a proximity card. A door lock change outside office hours attracts an additional $100 surcharge.
 
Short Term Stays will be automatically charged on their credit card if keys and/or proximity cards are not handed back within 48 hours of departure. Trimester Stays will be billed on their incidental account which must be paid off at the end of the month.
 
22) Lock outs
 
During office hours, as specified in item 2 (Office hours), a temporary room key can be signed out from reception.
 
After office hours, First Response Security can be called in order to gain access to the room.  They can be contacted by dialing '7' on any phone that has a connection to make outside calls within the building or by calling them directly on 1300 554 801.  Proof of identity is required prior to any doors being opened and a service charge of $88 will be automatically charged to the tenant's room charge account.
This service is only available to room managed by VT Management Pty Ltd.
 
Alternatively, any lock smith can be called.  The phone number for a lock smith can be found in the Yellow Pages or by calling Telstra Directory Assistance on 1223.  The average charge would be aproximiately $180.
 
23) Balcony
 
Balconies must not be used for storage and clothes must not be hung over the railing to dry.  Room inventory items other than the balcony furniture must not be place or stored on the balconies.  Tenants will be charged for any replacements necessary due to damage to the room inventory. 
 
Jumping off balconies into the lake is strictly prohibited.  VT Management Pty Ltd must stress the dangers of such an act as the lake is only 1 metre (3 feet) deep and is very rocky.
 
Throwing items (including but not limited to cigarette butts and rubbish) into the lake is strictly prohibited and will incur a $100 fine.
Any person found urinating from any balconies will be charged a $100 fine and a breach notice will be issued.  If the behaviour persists, the tenant/guest will be evicted from the building.
 
24) Pool
 
The pool is not managed by VT Management Pty Ltd.  However, the current owners of the pool area provide access to the pool free of charge.  The owner of the pool reserves the right to cancel access to the pool anytime without prior notice.
 
A note; the use of the pool is at your own risk.  There is no lifeguard on duty.
 


"The Pool is currently not available for use!"
 
25) General Maintenance
 
Tenants’ are required to inform reception about any damage to the premises as soon as they become aware of it. A maintenance request form must be filled in and handed to reception.
 
Replacement light bulbs and batteries are the responsibility of the tenant.
 
Any non-urgent repairs to the premises which are deemed necessary will be repaired by VT Management Pty Ltd or one of their subcontractors within fourteen (14) days of notice. Urgent repairs such as electricity, water, gas and external door locks will be repaired within twenty-four (24) hours of notice.
 
26) Linen
 
Rooms for trimester stays do not include bed linen and/or bathroom towels. Rooms for Short Term Stays are supplied with bed linen and a bathroom towels.
 
Trimester Stays are required to supply a sheet set, a pillow case and quilt cover. Using the bed without linen is deemed as unsanitary and therefore the tenants will be charged for the replacement cost of the mattress, the mattress cover, the pillow, the pillow protector and the doona.
 
A linen pack is available for purchase at reception for a nominal price. Details and prices can be requested from reception.
 
27) Room cleaning for Short Term Stays
 
Housekeeping for Short Term Stays will be carried out every seven (7) days. Housekeeping for short term stays includes:
  • Wipe down kitchen
  • Wipe down shower
  • Wipe down toilet
  • Spot vacuum
  • Spot clean windows
  • Change of linen Change of bathroom towels

An exit cleaning cost will be billed to the guest if the room is deemed as unsanitary.

 
28) Room cleaning for Trimester Stays
 
It is the tenant’s responsibility to keep the premises and the room inclusions clean.
 
Housekeeping is not included for Trimester Stays. A once-off clean or weekly/fortnightly housekeeping can be organized by reception.
 
Standard clean studio:
  • Wipe down kitchen
  • Wipe down shower
  • Wipe down toilet
  • Spot vacuum
  • Spot clean windows
  • Cost: $35 per clean
Full service clean studio:
  • Cleaning of all dishes
  • Mop floor
  • Clean kitchen
  • Clean shower
  • Clean toilet
  • Spot vacuum
  • Clean windows
  • Cost: $70 per clean
Above prices are indicative for studio rooms only. Cleaning cost for one bedroom units, two bedroom apartments and three bedroom apartments vary from above prices. Please contact reception for details. Special cleaning requests are also available. Please contact reception to discuss details and costs.
Upon check-out, tenants are required to arrange the following (hereafter referred as "Exit Clean"):
  • Professionally clean the unit.
  • Professionally cleaning the carpets.
  • Professionally dry-cleaning the quilt, pillow & mattress protector.
  • Professionally sanitize the mattress
  • Replace the mop head
  • Replace the vacuum cleaner bag
Tenants are able to organize the Exit Clean on their own if they wish to do so, or alternatively they can ask VT Managemen Pty Ltd to organize this for a fixed cost as indicated below. All cleaning must be conducted by a professional and all cleaning must be finalized by no later than 10am on the date of departure. Receipts for the cleaning are required (the receipts must show the ABN number of the cleaning business). The tenant is required to be present during the inspection which must be carried out after all cleaning has been conducted. The date and time of the inspection needs to be arranged with reception at least 30 days prior to the end of the tenancy. Any Exit Clean items that are not up to the required standard must be rectified by the tenant within 2 hours of the inspection otherwise they will be charged the full standard exit cost.
 
Instead of organizing the Exit Clean on their own, tenants are able to get VT Management Pty Ltd to organize all exit cleaning for them.
 
The cost for this is as following:
  • Studio: $250.00
  • 1 Bedroom apartment: $335.00
  • 2 bedroom apartments: $230.00 per room ($460.00 per apartment)
  • 3 bedroom apartments: $200.00 per room ($600.00 per apartment)
This cost covers the following:
  • Standard room exit clean
  • Carpet steam clean
  • Dry cleaning of quilt/doona, mattress protector, pillow protector
  • Mattress sanitization
  • Replacement of mop head
  • Replacement of vacuum cleaner bag
The following costs are not included in the exit cleaning flat rate:
 
Item Cost Additional Information
Extensive cleaning $45 per 30 minutes The flat rate covers the room exit cleaning cost for up to 2 hours. Any rooms that require more than 2 hours cleaning will be charged at $45 per half hour (charged in 30 minutes intervals).
Rubbish removal $30 Any tenants that leave rubbish behind will be charged a rubbish removal fee of $30 which will cover the cost of removing the rubbish from the room and sanitizing the area where rubbish was left behind.
Cleaning dishes $30 Any tenants that don't clean all their dishes & cutlery upon their departure will be charged a flat rate of $30 which will cover the cost of cleaning the dishes.
Moving furniture $30 The furniture needs to be put back to the original setup. Any tenant that does not comply with this will be charged a standard fee as of $30.
Carpet stain removal As per quote $55 for standard stains up to 10cm x 10cm – or as per quote for larger stains
Smoke bomb $120 Any rooms that require an odour sanitization due to smoking or poor hygiene will incur a AUD 120 fee.
Maintenance Various All room maintenance that was not recorded on the entry condition report and/or which is not deemed as normal wear and tear will be charged to the tenant as per the contracted price.
Missing/broken room inventory
Various
All missing or broken room inventory items that were not recorded as missing or broken upon arrival will be charged to the tenant.
 
29) Pests
 
The tenant is responsible for the cost of the pest treatment if pest are present upon departure or during the tenant’s lease.
 
30) TV & DVD
 
Please note, there is no cable TV access in the rooms.
 
TV/DVD units are for hire at a weekly charge of $6.67 from Varsity Towers. A minimum charge of 15 weeks is applicable to all hire agreements. All fees need to be paid in advance. Missing TV or DVD remotes will be charged to the tenant. The charge per TV/DVD remote is $150.00 per remote.
 
Tenants can bring / buy their own TV and DVD units.
 
31) Phone for Short Term Stays
 
There is no phone line connection or line rental fee for Short Term Stays. The cost for each phone call will be charged to the room charge account:
  • (A) Phone calls within the building are free of charge.
  • (B) Australian 1800 numbers do not incur any costs charged by VT Management Pty Ltd.
  • (C) Local phone calls to a standard landline and Australian 1300 numbers are charged at a flat rate of thirty (30) cents per dialed number regardless of the duration of the call.
  • (D) Calls to non-local numbers, interstate, international, mobiles, and any other special numbers are charged at a higher ‘per-click rate’. The cost for these calls vary and depend on things such as the time, duration and number called. VT Management Pty Ltd advises to use calling cards to make such calls.
32) Phone for Trimester Stays
 
Phone line access to the rooms can only be provided by VT Management Pty Ltd. The cost comprises of the following:
  • i. Phone line connection setup "Free" for rooms managed by VT Management Pty Ltd
  • ii. Phone line rental "Free" for rooms managed by VT Management Pty Ltd
  • iii. The cost for each phone call will be charged to the room charge account:
  • (A) Phone calls within the building are free of charge.
  • (B) Australian 1800 numbers do not incur any costs charged by VT Management Pty Ltd.
  • (C) Local phone calls to a standard landline and Australian 1300 numbers are charged at a flat rate of thirty (30) cents per dialed number regardless of the duration of the call.
  • (D) Calls to non-local numbers, interstate, international, mobiles, and any other special numbers are charged at a higher ‘per-click rate’. The cost for these calls vary and depend on things such as the time, duration and number called. VT Management advises to use calling cards to make such calls.
 
33) Internet
 
A broadband internet connection is provided by BigAir Community Broadband . The connection and the management of any internet related issues are the full responsibility of BigAir Community Broadband.
 
Any internet connection related questions or issues should be brought to the attention of BigAir Community Broadband - phone number 1300 739 822 24/7 or bcb.info@bigair.net.au .
 
34) 360 bar
 
The Licenced bar on the first level of Varsity Towers is solely for tenants and their guests.
 
Business hours are from Monday to Saturday from 6pm. The bar is closed on Sundays and on public holidays. Business hours may be changed without prior notice in order to accommodate the needs of current tenants.
 
VT Management Pty Ltd supports their staff in the responsible service of alcohol.
 
VT Management Pty Ltd reserves the right to refuse entry and service to:
  • All persons without proper proof of age. Accepted proof of age is either one of the following:
         o A current Australian driver’s Licence or learners permit
         o A current passport (from any country)
         o An Australian government-issued proof of age card (18+ card)
         o A Victorian key pass
  • All persons under 18 years
  • All unduly intoxicated/disorderly patrons
  • All persons who are not residents of Varsity Towers or guests of Varsity Towers residents
  • All persons acting or speaking offensively or inappropriately
  • All persons making too much noise
  • All persons inappropriately dressed
  • All persons who could cause hazardous danger to themselves, staff, residents or other guests
  • All persons causing damage to the property or its facilities
  • All persons not adhering to the No Smoking rules
  • All persons throwing items off the balcony
  • All persons who are known to have previously caused problems in any establishment
35) Termination of the Rental Agreement by VT Management Pty Ltd
 
VT Management Pty Ltd has the authority to terminate any rental contract with any tenant at any time if the tenant or their guests are found:
  • Not maintaining a hygienically clean and well cared for room.
  • Making excessive noise beyond what is deemed appropriate by the Manager.
  • Not obeying the 10pm quiet policy.
  • Causing other residents personal, emotional or bodily harm.
  • Being rude or using rude & expletive or unacceptable language.
  • Sexual misconduct or harassment.
  • Racial, religious or sexual intolerance displayed.
  • Willfully damaging the property of any fellow tenant, staff member or that of Varsity Towers.
  • Setting off fire alarms.
  • Jumping off balconies.
  • Using Varsity Tower’s equipment without approval.
  • Tampering with any equipment.
  • Drinking alcohol in excess and causing house keeping problems that are damaging to the care of the property, in public space or in the privacy of the room.
  • Possessing guns or fireworks.
  • Possessing, selling or using any illicit drugs. The Police will also be called.
VT Management Pty Ltd may terminate the rental agreement and then give the tenant one (1) week to exit the building. VT Management Pty Ltd reserves the right to inform your education providers, 3rd party booking agents and parents of any misconduct deemed necessary. Expelled tenants will be barred from returning as a guest or resident.
 
36) Termination of the Rental Agreement by the tenant
 
VT Management Pty Ltd follows the rules and regulations as set by the Residential Tenancy Authority.
 
A tenant cannot terminate the rental agreement midway into the rental period without appropriate reasons acceptable to VT Management Pty Ltd. All requests must be made to VT Management Pty Ltd in writing by filling in the break lease form availble from reception and by giving as much notice as possible.
 
The tenants/s will be liable to pay rent until a new tenant is found or until the end of the tenancy agreement (whichever comes first) as well as these costs: A re-letting fee equal to one (1) week’s rent and All advertising costs.
 
37) Exit date
 
If a tenant wishes to extend their tenancy past their scheduled departure date, unless reception are informed well in advance, the tenant is not guaranteed the same room for the extended stay period.
 
When departing Varsity Towers all rooms are to be vacated by 10.00am on the day of departure.

38) Liability
 
The Management and staff are not liable for any personal injury inflicted to a student by his/her own actions.
 
39) Privacy
 
How do we collect your information?
 
We will only collect information which is relevant to our business relationship with you. The information we may collect includes any details that you provide or send to us voluntarily including but not limited to personal details from which you can be identified or which are relevant to your application to be offered accommodation and/or car parking privileges at Varsity Towers, your contact and emergency contact details, financial and payment information, your residence address, use of your proximity card, security footage derived from the CCTV within the building, and use of our services.
 
We will collect this information directly from you or agents. If we use other sources we will tell you what they are.
 
If we do not obtain this personal information, we may be unable to provide you with accommodation at Varsity Towers or some of the extra services offered.
 
We will limit the use of your personal information to:
  • Conduct our business of providing accommodation and associated services;
  • Maintain our relationship with our tenants;
  • Comply with legislative and regulatory requirements and otherwise fulfilling our legal obligations;
  • Maintain records for the proper administration and opertation of Varsity Tower.
We will not share your personal information with any company or person, other than:
  • Varsity Towers employees, agents, contractors and external advisers, such as lawyers, auditors, accountants, market research and promotional agencies;
  • Our contractors if this is required to provide you the basic and extra services that are part of your standard and extra services or accommodation agreement with Varsity Towers;
  • The body corporate of Varsity Towers and any company which is a related to the body corporate of Varsity Towers;
  • Unless you have asked us not to, selected organizations with which Varsity Towers deals in connection with the operation of Varsity Towers and who in VT Management's assessment may offer to you services or products which may be of benefit to the tenants;
  • Regulatory bodies, government agencies, law enforcement bodies, tribunals and courts as required by law.
Your information may be stored in hardcopy or electronically in our systems. We maintain physical security over our paper and electronic data storage.
 
You can access most of the personal information we hold about you and request corrections or updates. This right is subject to some exceptions, for example, you may not obtain access to information relating to existing or anticipated legal proceedings or which might threaten the privacy of others. We will promptly respond to any request for correction or updating of your personal information.
 
If you would like to gain access to or correct or update your personal information or you think we have failed to comply with the standards which are set out in this policy, please contact us as outlined in item 1.
 
 

40) Applicable rules & laws

VT Management Pty Ltd falls under the jurisdiction of laws in Queensland. Following two acts are directly influential to VT Management Pty Ltd:

  • Residential Tenancies and Rooming Accommodation Act 2008
  • Anti-Discrimination Act 1991

 

41) Change of terms & conditions

These terms are correct at the time of printing although VT Management Pty Ltd reserves the right to add or change these conditions as required.

HOUSE RULES

In accordance with the Residential Services (Accommodation) Regulation 2002, section 4, the following house rules apply to all residents of Varsity Towers:
 
1) Reception
 
The reception is located in the centre of the building on the first level. The reception hours are outlined in item 2 (Opening/office hours). Contact details are as following:
 
Physical Address: Varsity Towers, Reception, Level 1, 25 Lake Orr Drive, Robina, QLD, 4226, Australia
Mailing Address: Varsity Towers, Reception, Locked Bag 1010, Robina, QLD, 4226, Australia
Phone: +61 7 5554 1100
Facsimile: +61 7 5554 1200
 
2) Opening/office hours
  • (1) Reception: Office hours are from Monday to Friday, 9am to 5pm. The office is closed on Saturdays, Sundays and on public holidays.

    Office hours may be changed on occasion. VT Management Pty Ltd aims to communicate such individual changes early in advance by putting up signs on prominent places within the building. In special circumstances, VT Management Pty Ltd may change the office hours without prior notice.
  • (2) 360 bar: The bar is open from 6pm until late from Monday to Saturday from January until April and from September until December. The bar is closed on Sundays and on public holidays and during semester breaks.

    The bar is open from around 7pm until late from Tuesday to Saturday from May until August. The bar is closed from Sunday to Tuesday and on public holidays and during semester breaks.

    The bar hours may be changed on occasion without prior notice.
  • (3) Laundry: The laundry is open from 7am until 10pm every day.
  • (4) Pool: The pool area is accessible from 8am until 10pm every day.
  • (5) Security: Security is contactable at any time (24 hours, 7 days a week). They can be contacted by dialing ‘7’ on any phone that has a connection to make outside calls within the building or by calling them directly on 1300 554 801. Please note, they are off site and may need some time to get to Varsity Towers.
3) Residents’ and guests’ behaviour
  • (1) Residents must not interfere with the reasonable peace, comfort or privacy of other residents.
  • (2) Residents must ensure their guests do not interfere with the reasonable peace, comfort or privacy of other residents.
4) Guests
 
Residents must ensure their guests are aware of the house rules for these premises.
 
5) Noise
  • (1) All residents are asked to consider others and are requested to quiet down nightly from 10pm.
  • (2) From 10pm, all balcony doors must be closed.
  • (3) In the case of any noise complaints where security is called to a resident's room a $65 penalty charge will be automatically billed to the resident’s room for each time security attended to the room and a breach notice will be issued.
  • (4) Continuous noise complaints may result in the tenancy agreement being cancelled.
6) Maintenance of rooms
  • (1) Residents must maintain their rooms
         (a) in a way that does not interfere with the reasonable comfort of other residents; and
         (b) in a condition that does not give rise to a fire or health hazard.
  • (2) Residents must not intentionally or recklessly damage or destroy any part of their rooms or a facility in their rooms.
7) Common areas
  • (1) The service provider must take reasonable steps to ensure the common areas, and facilities provided in the common areas, are kept safe, clean and in good repair.
  • (2) Residents must leave common areas neat, clean and tidy after using them.
  • (3) Residents must ensure their guests leave common areas neat, clean and tidy after using them.
  • (4) Common areas in these premises include the pool, laundry, 360 bar, basketball area at the northern side of the building, reception, reception lounge/area, public toilet located at reception, elevators, hallways, fire stairs, undercover garage, car parking space upfront the building and on the northern side of the building, road and walkway leading to Varsity Towers.
  • (5) All use of equipment, products and services in the common area of Varsity Towers are the sole risk of the user and as such VT Management Pty Ltd may not be held responsible for any damage to any property or mental or physical injuries to people resulting from errors or accidents that are beyond the control of VT Management Pty Ltd.
8) Car parking
  • (1) Limited undercover car parking is available at Varsity Towers. Off-street car parking is also available to residents of Varsity Towers. All residents are required to display a current Varsity Towers “resident parking permit” on their vehicle. The permit can be purchased from reception located on level 1. The permit must be affixed to the bottom right hand side of the windscreen. Any vehicles not displaying a current “resident parking permit” may be towed at the vehicle owner’s expense.
  • (2) Access to the undercover car park is allocated by VT Management Pty Ltd during “O week” of each semester. Vehicles that have access to undercover parking must display their parking permit all times with the permit number visible from the front of the vehicle. Any vehicles parked in the undercover car park not displaying a current permit may be towed at the vehicle owner’s expense.
  • (3) All vehicles must be parked in the marked parking bays. Vehicles parked outside of these marked parking bays, including vehicles parked on specifically marked yellow lines, may be towed at the vehicle owner’s expense.
  • (4) All vehicles parked at Varsity Towers must be roadworthy and display a current registration sticker. Any unregistered vehicles, un-roadworthy or potentially hazardous vehicles may be towed at the vehicle owner’s expense.
  • (5) All vehicles parked at Varsity Towers do so at the owner’s risk. VT Management Pty Ltd is not liable for the theft of, or any damage to vehicles.
9) Bicycles
  • (1) Bicycles must be left in the car park at the dedicated bike racks and must not be brought into the building and/or the room.
  • (2) Bicycles are not permitted to be locked to the outside of the building.
  • (3) Bicycles left outside the dedicated bike racks may be removed at the bicycle owner's expense.
  • (4) All bicycles left at Varsity Towers do so at the owner’s risk. VT Management Pty Ltd is not accountable for the theft of or any damage to bicycles in the car park or on any other Varsity Towers property.
10) Motor bikes
  • (1) Motor bikes must not be brought into the building and/or the room.
  • (2) Motor bikes of residents can be parked either in the north car park next to the bike racks or in the south car park on the far south side at the car washing bay.
  • (3) Motor bikes that are parked in the car park must be registered to reception in order to gain car park access.
  • (4) Motor bikes of visitors or residents who do not register their motor bike with reception can be parked outside Varsity Towers' building in the dedicated car parking areas.
  • (5) Motor bikes parked outside these car parking areas, including motor bikes parked on specifically marked "no parking" areas, may be towed away at the expense of the motor bike's owner.
  • (6) Motor bikes parked at Varsity Towers must be roadworthy and registered. Any unregistered, non-roadworthy or potentially hazardous motor bikes may be towed away at the expense of the motor bike's owner.
  • (7) All motor bikes parked at Varsity Towers do so at the owner’s risk. VT Management Pty Ltd is not accountable for the theft of or any damage to cars in the car park or on any other Varsity Towers property.
11) Access to residents’ rooms
  • (1) The service provider must take reasonable steps to ensure Residents have quiet enjoyment of their rooms.
  • (2) The service provider must not enter residents’ rooms other than as provided under the Residential Services (Accommodation) Act 2002.
12) Door locks and keys
  • (1) Residents must not tamper with, or change, a door lock in the premises.
  • (2) Residents must not make copies of keys without the service provider’s permission.
13) Animals
 
Residents are not permitted to keep an animal on the premises.
 
Physical Address:
Varsity Towers
25 Lake Orr Drive
Robina, QLD, 4226
Australia
Mailing Address:
Varsity Towers
Locked Bag 1010
Robina, QLD, 4226
Australia
Contact Details:
Phone: +61 7 5554 1100
Fax: +61 7 5554 1200
Click here to email us
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